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Capstone Capstone Turbine Corporation • 21211 Nordhoff Street • Chatsworth • CA 91311 • USA Phone: (818) 734-5300 • Fax: (818) 734-5320 • Web: www.microturbine.com Customer Service Phone: (818) 734-5325 • Fax: (818) 734-1070 E-mail: service@capstoneturbine.com Toll-Free Phone: (877) 282-8966 Work Instructions Field Service Report Form Purpose and Scope This document establishes policy and procedure for filling out a Capstone Field Service Report (FSR) when servicing products for Capstone Turbine Corporation. This document applies specifically to those who wish to become Capstone Authorized Service Providers. Policy Statement Field Service Report (512298) must be completed prior to filing for a Returned Material Authorization (RMA) or invoicing Capstone for warranty repair work. Note that several fields in the Field Service Report form contain an asterisk next to them. Capstone will not accept this form as a valid Field Service Report unless all of these fields are completed. Failure to do so will result in processing delays and non- payment of warranty work. Guidelines All individuals wishing to receive an RMA for a failed component or wishing to receive payment for warranty service should fill out the FSR form. Several fields marked on this form contain an asterisk indicating that data is required in order for the FSR form to be accepted by Capstone. If these fields are not completed, Capstone reserves the right to reject the FSR form and all associated documentation that may accompany the FSR form. All fields must be printed in a legible manner so that Capstone can quickly process the requests for which the form was submitted. Note: A sample of a filled out Field Service Report form is included at the end of these Work Instructions. 513313-001rA (Jan 2002) Page 1 of 4 FSR Work Instructions. This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the equipment specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.PDF Image | Capstone Turbine Corporation Work Instructions Field Service Report Form
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