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Quality Function Deployment as a Decision Support Tool for the Sustainable Implementation of AD facilities ABSTRACT Using the Quality Function Deployment (QFD) methodology as basis, a decision support tool has been developed in order to assess the sustainable integration of AD facilities in different European countries. The tool is based on Implementation criteria that has been set up by various experts in the different areas concerning AD. QFD is a method widely used in industrial enterprises (especially the car industry) in Japan, USA and Europe for developing new products. This innovative approach detaches customer needs – represented by demand side requirements – and the customer satisfaction – represented by the specification of the technical solution to cover those demands. Therefore it takes not only technical criteria into account, but others as social, political and financial aspects. Also “kill- factors” which frequently are left aside are considered. The Tool, named Support and Implementation Tool© (SIT) helps the involved parties to find an optimal location for implementing a biogas plant in dependence of the characteristics of each facility. SIT has been validated with data collected from existing AD facilities and case studies as well as from failed projects, so that an objective final assessment of biogas facilities and locations is possible. SIT is currently being successfully adapted and used in an RTD project1 for the Implementation of a biogas – Fuel Cell CHP compound in different European countries. KEYWORDS Customer demands, Customer satisfaction, Decision support tool, Holistic criteria search, Kill-factors, Successful Implementation, Sustainable integrationPDF Image | Quality Function Deployment as a Decision Support Tool for the Sustainable Implementation of AD facilities
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