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*************** We empower the voice of our Customer ******** We drive Communication & Continuous Improvement ******** We are accountable for Customer Satisfaction *************** Change your Air Filter Lately ? Changing your air filter every 8,000 hours may be the safest, surest investment you can make in long- term efficiency and performance. Use Your Troubleshooting Guide ! Our Model C30 and C60 Troubleshooting Guides should be your first stop in finding solutions to a MicroTurbine problem. The guides contain descriptive explanations for each MicroTurbine fault, as well as suggested causes and recommended solutions. What is Wrong with This Picture? Four Model C60 MicroTurbines with Two Copeland Horizontal Fuel Gas Boosters This may be a good or bad installation depending on your inlet pressure. The Horizontal Fuel Gas Booster operates on inlet pressure of 0.20 to 10 psig. It can support two Model C60 MicroTurbines above 5 psig inlet in Grid Connect mode and above 8 psig inlet in Stand Alone mode. Refer to the Model C60 Horizontal Fuel Gas Booster Technical Reference (410047) for details. Capstone also offers Installation Certification training through the Technical Training department. Contact Training for details on class availability. Technical Documentation –2004 The following documents have been recently released and added to the Members Only site. (NOTE: If you have forgotten your user login or password to this site, contact Melissa Lindemann). After you login, here is how to access documents: For Work Instructions, click on the SERVICE MANUALS button, and then select Model C30 or Model C60 Work Instructions. For Technical References documentation, click on the TECHNICAL REFERENCES button. For the C60 Troubleshooting Guide, click on the SERVICE MANUALS button, and then select Model C60 Troubleshooting Guide. New and updated documents are listed below: Work Instructions • 440094: DPC Power Board (C30) Technical References • 410047 C60 Horizontal Fuel Gas Booster Service Manuals • 430012: Troubleshooting Guide (C60) Importance of the FSR Service providers are encouraged to keep a log of all interactions by site location and system serial number. All incidents, regardless of severity level, should be reported in the form of a Field Service Report (FSR). Each FSR holds valuable information; it is important that all incidents are reported and all reports are thorough and complete. FSRs drive Capstone quality initiatives to enhance overall field reliability. Technical Phone Support The call center offers technical phone support from 6 am to 7 pm Pacific Time, Monday through Friday. If your MicroTurbine challenge cannot be solved using the documentation or tools available, contact Capstone’s Technical Support. Emergency assistance is available 24 hrs/day and 7 days/week. This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction. *************** We empower the voice of our Customer ******** We drive Communication & Continuous Improvement ******** We are accountable for Customer Satisfaction *************** ************************************ We empower the voice of our Customer ******************** We drive Communication & Continuous Improvement ******************* We are accountable for Customer Satisfaction ************************************ ************************************ We empower the voice of our Customer ******************* We drive Communication & Continuous Improvement ******************* We are accountable for Customer SatisfactionPDF Image | Capstone Turbine Corporation The Service Connection
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