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Copeland Product and Applications Safety Notice March 18, 2002 Page 2 Future Remedies While we cannot guarantee our future position, we will continue to support our known installed base of units on biogas projects (through the end of February 2002). We must reemphasize that our standard warranty, which applies to all units sold (pipeline and biogas), does not cover failures or performance issues related to corrosion. However, we will treat customer service calls on existing biogas sites on a case-by-case basis. We will work with Capstone and issue a follow-up correspondence in the next few weeks with our remedy for the existing biogas units. We will continue to evaluate the performance of Copeland systems installed base on biogas projects (approximately 50 units). Logging real hours on systems at these sites will provide Copeland with valuable information for pursuing the biogas market in the future. If you have any questions, please contact me at 937-498-3693 (e-mail: redueber@copeland- corp.com) or Mark McCormick at 937-493-2844 (e-mail: mjmccormick@copeland-corp.com). Sincerely, Ross E. Dueber, Ph.D. Copeland Corporation Directorñ Specialty Scroll DivisionPDF Image | Capstone Distributors and Authorized Service
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